Shipping Policy
Shipping Policy
Order Processing Time
All orders placed with Scentsation are processed within 1-2 business days. We strive to ensure that your order is prepared with care and dispatched promptly.
Shipping Times by Region
Portugal (Mainland)
- Delivery Time: 1-2 business days
Portugal (Islands)
- Delivery Time: 3-5 business days
Europe
- Delivery Time: 3-7 business days
North America
- Delivery Time: 7-15 business days
South America
- Delivery Time: 7-15 business days
Africa
- Delivery Time: 7-15 business days
Asia
- Delivery Time: 7-15 business days
Shipping Methods
We use reputable shipping carriers to ensure the safe and timely delivery of your order. Once your order is dispatched, you will receive a confirmation email with tracking information to monitor the status of your shipment.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the destination. We strive to provide transparent and competitive shipping rates for our customers.
Customs and Duties
For international orders, please note that customs and duties may apply depending on the destination country. Any additional charges incurred during customs clearance are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can track the progress of your shipment using the provided tracking number.
Delivery Delays
While we make every effort to ensure timely delivery, please be aware that delivery times may vary due to customs clearance procedures, holidays, or unforeseen circumstances. We appreciate your patience in such situations.
Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please contact us.